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Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
A Visa representative will be able to assist you in filing a lost or stolen card report. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
Visa's Zero Liability Policy* is designed to protect consumers from unauthorized transactions, provided that they exercise reasonable care in safeguarding their payment credentials from risk or loss. In addition, a consumer, upon becoming aware of loss or theft, must promptly contact the bank that issued or provided the payment credentials.
*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Contact your issuer for more detail.
To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.