Report a lost or stolen card or fraudulent charges

Have a lost or stolen card?

No need to worry, we are here to help. Contact our team of Customer Care Professionals and they will make sure you’re able to continue securely paying for what you need, anywhere in the world Visa cards are accepted.

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Chat now with one of our Customer Care Professionals.

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Disclaimer: Some mobile devices may not support live chat.

Call us

If the country/region you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)

*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.) If you are hearing impaired and in the US, call 1-800-TDD-1213 (for Canada: 1-305-278-4285 and other countries: 1-512-865-2002.)

Get emergency cash and a replacement card

Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.^* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.

^*Some restrictions/limitations apply

FAQ

: A Visa representative will be able to assist you in filing a lost or stolen card report. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
: Visa's Zero Liability Policy* is designed to protect consumers from unauthorized transactions, provided that they exercise reasonable care in safeguarding their payment credentials from risk or loss. In addition, a consumer, upon becoming aware of loss or theft, must promptly contact the bank that issued or provided the payment credentials.

*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Contact your issuer for more detail.
: To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
: If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
: Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.